We will remain a partner at your side even after the purchasing and commissioning phases in order to ensure the full availability of your HEUFT system in the long term. HEUFT provides comprehensive 24/7 support in order to prevent long standstills and costly production stops.
The HEUFT TeleService for online remote diagnosis and maintenance. It helps you competently in your own language: not only you but also the service technicians at the other end of the secure Internet connection can always see the user and configuration interface of your HEUFT system. Therefore they can give you their full support. Together with you they can locate possible faults and eliminate them promptly and reliably.
The HEUFT PhoneService for intensive advice on the telephone. You will not be connected to clueless call centre agents when dialling the service hotline +49 2636 56 277 at the inland rate but directly to a qualified, experienced HEUFT technician with the right know-how. Thus you will receive extensive support: the problem is identified directly on the telephone and solved. A service visit is arranged immediately if this should not be possible.
The HEUFT DirectService for prompt on-site visits. A worldwide network comprising 14 international HEUFT locations and service agencies on all five continents ensures short reaction times and the swift arrival of competent service technicians. They service your HEUFT systems directly along the line and restore their full operational reliability.
The HEUFT DeviceSupport for a complete live overview of the current status of all the HEUFT systems installed on your premises. Our online customer portal always keeps you fully up to date on devicesupport.heuft.com.
The uncomplicated selection of spare parts for all devices used in compact views, a service toolbox for a comprehensive overview of all past and planned service visits or the overview of all possible messages and available counters: easy device administration is achieved with the HEUFT DeviceSupport which is equipped with extensive, individualised functions.
You can also benefit from our extensive 24/7 support. A support contract with tailor-made service and maintenance packages offers particularly attractive conditions.